Privacy | this-girls-got-game

Privacy Policy

1. Introduction

This Girl's Got Game ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.thisgirlsgotgame.com (the "Site") or use our services.

We are based in London, United Kingdom, and comply with the UK General Data Protection Regulation (UK GDPR), the Data (Use and Access) Act 2025, the Data Protection Act 2018, the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

Contact Information:

Email: support@thisgirlsgotgame.biz
Address: London, SW18 4PL, United Kingdom

2. Information We Collect

2.1 Personal Information You Provide

When you interact with our Site, we may collect the following personal information:

Identity Data: Name, username
Contact Data: Email address, postal address, phone number
Financial Data: Credit card details, payment information (processed securely through third-party payment processors)
Transaction Data: Details of purchases, orders, and services you've requested
Marketing Data: Your preferences for receiving marketing communications
Profile Data: Responses to surveys, feedback, and customer service interactions

We collect this information when you:

Register for an account
Purchase products or services (eBooks, journals, coaching sessions)
Subscribe to our newsletter
Fill out forms or contact us
Participate in surveys or provide feedback

2.2 Information We Collect Automatically

When you visit our Site, we automatically collect:

Technical Data: IP address, browser type, operating system, device information
Usage Data: Pages visited, time spent on pages, navigation paths, referring website
Location Data: General geographic location based on IP address

2.3 Special Category Data

In the course of providing coaching services, we may collect sensitive personal information related to your relationships, emotional well-being, or personal circumstances. We will only process this data with your explicit consent and in accordance with UK GDPR requirements.

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., newsletters, special category data)
Contract: Processing is necessary to fulfill a contract with you (e.g., delivering purchased products)
Legal Obligation: Processing is required to comply with legal obligations
Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services, fraud prevention), provided your rights do not override these interests

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Service Delivery

Process and fulfill your orders
Deliver digital products (eBooks, journals, personalized game plans)
Provide 1:1 coaching services with Leandra
Manage your account and subscriptions

4.2 Communication

Send order confirmations and updates
Respond to your inquiries and customer service requests
Send newsletters and marketing communications (with your consent)
Provide important service announcements

4.3 Business Operations

Improve our website and services
Analyze usage patterns and trends
Prevent fraud and enhance security
Comply with legal obligations

4.4 Marketing

Send promotional emails about new products, special offers, and content (you can opt-out anytime)
Follow up after purchases with related product recommendations

5. Cookies and Tracking Technologies

5.1 Cookie Usage

Our Site uses minimal cookies for essential functionality only. We do not use cookies for:

Advertising or targeted marketing
Third-party tracking
Behavioral profiling

5.2 Essential Cookies

We use strictly necessary cookies to:

Maintain your session while browsing
Remember your preferences
Enable secure transactions

5.3 Your Cookie Choices

You can control cookies through your browser settings:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Options > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Privacy > Cookies

Please note that disabling cookies may affect the functionality of our Site.

6. Data Sharing and Third Parties

6.1 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

6.2 Service Providers

We share your information only with trusted third-party service providers who help us operate our business:

Payment Processors: Secure, PCI-compliant gateways to process transactions (we do not store credit card information on our servers)
Email Service Providers: To send newsletters and marketing communications
Web Hosting: To maintain and host our website
Analytics Tools: To understand website usage (anonymized data only)

All third-party providers are contractually required to protect your data and use it only for specified purposes.

6.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

Protect our legal rights
Prevent fraud or security threats
Comply with law enforcement requests

7. International Data Transfers

Our hosting and service providers may be located outside the United Kingdom and European Economic Area (EEA). When we transfer your data internationally, we ensure adequate protection through:

Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO)
Adequacy decisions recognizing equivalent data protection standards
Other appropriate safeguards as required by UK GDPR

8. Data Security

We implement robust security measures to protect your personal information:

Encryption: All sensitive data is encrypted using Secure Socket Layer (SSL) technology
Secure Networks: Personal information is stored on secured networks accessible only to authorized personnel
Payment Security: All payment transactions are processed through PCI-compliant third-party gateways; we do not store credit card details
Access Controls: Limited access to personal data on a need-to-know basis
Regular Reviews: We regularly review and update our security practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

Account Data: Retained while your account is active and for 7 years afterward for legal and tax purposes
Transaction Records: Retained for 7 years to comply with financial regulations
Marketing Data: Retained until you unsubscribe or withdraw consent
Customer Service Records: Retained for 3 years after your last interaction

After retention periods expire, we securely delete or anonymize your data.

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

10.1 Right of Access

Request a copy of the personal data we hold about you.

10.2 Right to Rectification

Request correction of inaccurate or incomplete data.

10.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data in certain circumstances.

10.4 Right to Restrict Processing

Request that we limit how we use your data.

10.5 Right to Data Portability

Receive your data in a structured, commonly used format and transfer it to another provider.

10.6 Right to Object

Object to processing based on legitimate interests or for direct marketing purposes.

10.7 Right to Withdraw Consent

Withdraw consent at any time (this does not affect the lawfulness of processing before withdrawal).

10.8 Right to Lodge a Complaint

File a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk or call 0303 123 1113.

To exercise your rights, email us at: support@thisgirlsgotgame.biz

We will respond to your request within 30 days (may be extended by an additional 30 days for complex requests).

11. Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights:

11.1 Right to Know

Request information about the categories and specific pieces of personal information we've collected about you in the last 12 months.

11.2 Right to Delete

Request deletion of your personal information, subject to certain exceptions.

11.3 Right to Opt-Out of Sale

We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.

11.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

11.5 Right to Correct

Request correction of inaccurate personal information.

11.6 Right to Limit Use of Sensitive Personal Information

Request limitations on the use of sensitive personal information.

To submit a CCPA request:

Email: support@thisgirlsgotgame.biz
Phone: Available upon request

We will verify your identity before processing requests and respond within 45 days.

12. Children's Privacy (COPPA Compliance)

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we discover that we have collected information from a child under 18, we will delete it immediately. If you believe we have inadvertently collected such information, please contact us at support@thisgirlsgotgame.biz.

13. Marketing Communications

13.1 Opt-In

We will only send marketing emails if you have:

Opted in during registration
Subscribed to our newsletter
Purchased from us and not opted out

13.2 Opt-Out

You can unsubscribe from marketing emails at any time by:

Clicking the "Unsubscribe" link at the bottom of any email
Emailing us at support@thisgirlsgotgame.biz
Updating your preferences in your account settings

We will process opt-out requests within 10 business days. Please note that you will still receive transactional emails related to your orders or account.

14. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any personal information.

15. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you.

If we implement such technologies in the future, we will:

Notify you in advance
Provide meaningful information about the logic involved
Offer you the right to human intervention and to challenge decisions

16. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will:

Notify the UK Information Commissioner's Office (ICO) within 72 hours
Notify affected individuals via email within 7 business days
Provide information about the breach, potential consequences, and measures taken

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of material changes by:

Posting the updated policy on this page with a new "Last Updated" date
Sending an email notification to registered users
Displaying a prominent notice on our Site

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

This Girl's Got Game

Email: support@thisgirlsgotgame.biz
Address: London, SW18 4PL, United Kingdom
Website: www.thisgirlsgotgame.com

Data Protection Officer: For data protection inquiries, email support@thisgirlsgotgame.biz

Supervisory Authority:
UK Information Commissioner's Office (ICO)

Website: https://ico.org.uk
Phone: 0303 123 1113

19. Additional Compliance Information

19.1 CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act by:

Not using false or misleading email subjects or addresses
Identifying marketing messages as advertisements
Including our physical business address in all emails
Honoring opt-out requests promptly (within 10 business days)
Monitoring third-party email services for compliance

19.2 California Online Privacy Protection Act (CalOPPA) Compliance

In accordance with CalOPPA:

Users can visit our Site anonymously
This Privacy Policy is linked on our homepage and easily accessible
Users will be notified of changes on this Privacy Policy page
Users can change their personal information by emailing us

19.3 Do Not Track (DNT) Signals

We honor Do Not Track (DNT) browser signals. When DNT is enabled, we do not track your browsing behavior or use advertising cookies.

19.4 Fair Information Practices Principles

We adhere to Fair Information Practices by maintaining transparency, providing data subject rights, implementing security measures, and ensuring accountability in our data processing activities.

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.